Get in touch.

We aim to reply to every support email within one working day (Monday to Friday, 9am to 5pm NZT). Urgent issues during a live service are typically triaged within the hour. Sales enquiries and free setup-review requests get a reply within one working day too.

Auckland / Wellington time (NZST / NZDT). If you're a NZ operator running service, you're talking to someone in your time zone, not waiting for a US or European team to wake up. AU operators are within a 2-3 hour offset — also workable for same-day responses on most queries.

Yes. Use the contact form on this page and pick "Setup Review" or describe your current system. We give you a written review by email — your menu, EFTPOS, integrations and contract status (if migrating from another POS) — and a call if you prefer one, with a summary of what we can match. No obligation, no charge.

Email-first is faster — we route your question to the right person and reply in writing so you have a record. If you specifically need a phone call, mention it in the contact form and we'll arrange a callback at a time that works for your service hours rather than catching you mid-rush.

Use the same contact form and mention "Press" or "Partnership" in your message — these route to a different inbox and get prioritised. We handle press / partnership questions directly during NZ business hours, typically within one working day of receiving the inquiry.

Yes — see /help for the public help centre with how-to articles for the most-asked operator questions (menu builder, online payment setup, Xero export, KDS station setup, loyalty configuration). If you can't find the answer there, the contact form on this page reaches a real person on the team.