Email hello [at] smakspace [dot] co [dot] nz and a person will read it. Please say which app or venue you are asking about — it saves a round trip.
Common questions
I can't sign in
Customers sign in with a one-time code sent by email, or by text message where the app offers it. If it has not arrived within a minute, check your spam folder, and make sure the email address or phone number is the one you used before. Venue staff accounts are created by the venue, so if you work somewhere that uses SmakSpace, ask your manager rather than registering again.
Which app do I need?
There are two. The SmakSpace app is for customers — ordering, table bookings and loyalty. The SmakSpace Staff app is for people working in a venue. Venue owners manage menus, settings and reports in the web admin rather than in an app.
The app says an update is required
Tap Update and you will be taken to the App Store or Google Play. This appears when an older build can no longer talk to our servers correctly; updating is the only fix, and it takes a moment.
How do I delete my account?
Sign in at my.smakspace.co.nz/account/profile/delete and confirm; in the customer app, Delete account in your profile opens the same page. Straight away we delete your profile, contact details, photo, preferences, favourites, loyalty points, rewards and punch cards, and sign you out everywhere. Venues keep your past orders and bookings for their tax records, with your name, contact details, notes and delivery address removed. Copies in our backups are gone within 30 days, so everything is deleted or anonymised within 90 days at the latest, as our Privacy Policy describes. If you cannot sign in, email hello [at] smakspace [dot] co [dot] nz from the address on the account and ask us to delete it; we do the same within 90 days. Deleting the app from your phone does not delete the account. Staff accounts belong to the venue, so ask the venue owner to remove yours.
Is my data safe?
Our Privacy Policy sets out what we collect and why. In short: the apps carry no analytics or advertising tracking, they sell nothing, and they send no push notifications.
Something is not working right now
Email us and say what you were doing when it happened, and roughly when. We reply within one working day.
Everything else
Account settings, menus, staff and reports are managed in the web admin at app.smakspace.co.nz.