Skip to main content
Help center

How can we help?

Find answers to common questions or get in touch with our support team.

Popular topics

Where most operators start.

01

Getting Started

Learn the basics of setting up your SmakSpace account and going live.

  • Creating your account and first place
  • Adding your first menu and items
  • Generating and printing QR codes
  • Configuring operating hours
02

Menu Management

Create and organize your digital menus with all the details.

  • Creating menus and categories
  • Adding items with addons and variants
  • Allergen and dietary label tracking
  • Events, promotions, and combos
03

Orders & Checkout

Manage orders and configure your checkout flow.

  • Order modes: dine-in, takeaway, counter
  • Checkout flows: QR, direct, staff review
  • Payment methods: cash, card, online
  • Order tracking and status updates
04

Table Bookings

Set up and manage table reservations for your restaurant.

  • Setting up tables and floor plans
  • Configuring booking availability
  • Managing reservations and cancellations
  • Customer booking confirmation
05

Kitchen Display

Configure your kitchen display system for efficient order management.

  • Setting up KDS on a tablet or screen
  • Configuring kitchen stations
  • Order routing and priority
  • Item status management
06

Payments & Account

Set up payments and manage your SmakSpace subscription.

  • Connecting your payment provider
  • Subscription and billing management
  • Branding and notification settings
  • Operating hours and special days
Frequently asked questions

Things operators ask about the platform.

SmakSpace generates unique QR codes for your restaurant. You can create one per table or a general one for your whole venue. When customers scan the QR code with their phone camera, your digital menu opens in their browser — no app download required. They can browse, add items to their cart, and place orders directly from their phone.
Connect your payment provider from the Settings page in your dashboard. Once connected, customers can pay online with credit cards. You can also enable "pay at counter" for cash payments, or set orders to require staff review before payment.
Yes! You can configure whether customers need to sign in before ordering. Guest ordering lets customers place orders by simply entering their name — no account required. If you enable authentication, customers sign in with a one-time code sent to their email address (no passwords to remember). Sign-in by text message is not available.
The KDS replaces paper tickets in your kitchen. When a customer places an order, it appears on the kitchen display in real time. You can set up multiple stations (grill, drinks, desserts) and route specific items to each station. Kitchen staff can update item status as they prepare orders, and customers can track their order progress live.
SmakSpace is fully web-based and works on any device with a modern web browser. The admin dashboard works great on desktops and tablets. The kitchen display is optimized for tablets. Customer ordering works on any smartphone. No app downloads required for any user.
SmakSpace includes built-in loyalty programs with customizable points, tiers, and rewards. Customers who sign in earn points on every order they place; orders placed without signing in don't earn. You can set up loyalty tiers (Bronze, Silver, Gold, etc.) with increasing benefits. Points and progress are tracked in the customer's portal across all your locations.
Yes. Invite team members and assign roles to control who can manage menus, view orders, handle bookings, or change settings. On higher plans you can also restrict staff to specific locations, so each team only sees what's relevant to them.
Yes. Create promo codes with percentage or fixed-amount discounts, set expiry dates and usage limits, and restrict them to specific locations. You can also run targeted marketing campaigns and use customer segmentation to reach the right audience.
Still need help? Contact support →

Email support

We reply within one working day

Contact form

Send us a detailed message

Go to contact page →

Take back the relationship.
And the margin.

Launch direct ordering, QR menus, bookings, and loyalty. 14-day free trial. No card required. Cancel anytime.

Start Free Trial Get Free Setup Review

We use essential cookies to run SmakSpace. With your consent we also load Google Analytics, Meta Pixel and Microsoft Clarity to see which pages help venues find us. Nothing loads until you choose. See our Privacy Policy.